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New Music Palace Support
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Hi! How can I help you with your instrument today?
I need help with my guitar order tracking 🎸
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+91 98765 43210
support@newmusicpalace.com
Mon–Sat · 10 AM – 7 PM
123 Music Street, Harmony Nagar, Hyderab…
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Contact Information
Phone
Mon–Sat, 10:00 AM – 7:00 PM IST
Email Support
We reply within 24 hours
WhatsApp
Available 24 hours, 7 days a week
Visit Our Store
123 Music Street, Harmony Nagar, Hyderabad – 500001
Support Hours
Monday 10:00 AM – 7:00 PM
Tuesday 10:00 AM – 7:00 PM
Wednesday 10:00 AM – 7:00 PM
Thursday 10:00 AM – 7:00 PM
Friday 10:00 AM – 7:00 PM
Saturday 10:00 AM – 5:00 PM
Sunday Closed
WhatsApp and email support are monitored 24/7 — even outside business hours.

Frequently Asked Questions

How long does delivery take?
Standard delivery takes 3–5 business days across India. Metro cities (Mumbai, Delhi, Hyderabad, Bangalore, Chennai) typically receive orders in 2–3 days. Express options are available at checkout.
What is your return policy?
We offer 7-day hassle-free returns on unused products in original packaging. Simply contact support, and we'll arrange free pickup. Refunds are processed within 5–7 business days.
Do you ship internationally?
Currently we ship only within India to all 700+ pincodes. International shipping is coming soon! Sign up for our newsletter to be notified.
How do I track my order?
Visit the Order Tracking page and enter your Order ID and registered email. You'll get real-time updates including the tracking link.
What payment methods do you accept?
We accept UPI, all major credit/debit cards, net banking via Razorpay, PayPal, and Cash on Delivery (COD) on eligible orders above ₹500.
How do I register for warranty?
Visit the Warranty page after logging in. Select your order, describe the issue, and submit. Our team responds within 48 hours.
Can I exchange a product?
Yes! Exchange is available within 7 days of delivery. Contact us via WhatsApp or email. We'll arrange pickup and send the replacement once we receive the original.
Is COD available for all products?
COD is available for orders above ₹500 and below ₹25,000. Some high-value and fragile items may require advance payment. EMI options are available via Razorpay.
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